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Lesson from Gmail outage: Twitter-enabled worldwide helpdesk

2 days ago, on Mon­day, Gmail went down for a lit­tle less than 2 hours. If you are work­ing for a small or medium busi­ness (SMB) and rely­ing on Gmail for email, that out­age was actu­ally a very, very good proof that you made the right choice. The rea­son ? You now ben­e­fit from the …

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