Lesson from Gmail outage: Twitter-enabled worldwide helpdesk
2 days ago, on Monday, Gmail went down for a little less than 2 hours. If you are working for a small or medium business (SMB) and relying on Gmail for email, that outage was actually a very, very good proof that you made the right choice. The reason ? You now benefit from the best helpdesk and support services. …
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by Julien Le Nestour
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jln /at/ coreedges [dot] com